Beyond Toxic - Customer Success Manager Okta Employee Review

2.0
Jun 30, 2023
Recommend
Business Outlook

Pros

The pay was decent, the benefits within the office were good, and there were some truly outstanding people to work with - Many wanting to drive coherent and scalable change for good with the product and cross team collaboration.

Cons

Many depts were incredibly toxic and cliquey. Various other Sr/Mid managers only hired former colleagues en masse... most of these groups failed tremendously at their former companies. (and some have since failed and left Okta). Lots of idea stealing and / or being a major roadblocks to prevent others ideas and initiatives from succeeding. This created lots of turn over and further burn out - causing lots more friction and instability for coherent paths forward. Then the layoffs just added to the instability and frustration people not "in the cliques" felt.

Explore other reviews about Okta

5.0
Jun 22, 2026
Recommend
Business Outlook

Pros

Fantastic team and work life balance

Cons

No contract renewal due to budget constraints

1.0
Jun 23, 2026
Recommend
Business Outlook

Pros

Good company benefits - private healthcare, employee stock purchase programme Annual sales kickoff

Cons

All calls & emails are now monitored. Graded & tracked on your calls. New requirement is now to have 50+ calls a month recorded in Gong (Gong was previously phased out but now a requirement). Pay rises are low, false promises each year of promotions & generous pay rises Team members favoured over others Work life balance now near on impossible with all the new asks put in place

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