Harsh environment - Customer Success Manager Okta Employee Review

A dynamic, fast-paced environment driven by top-tier talent and a deeply collaborative culture. The company successfully combines a high-growth startup mindset with agile execution, fostering continuous innovation and cross-functional support.

Like many publicly traded SaaS companies, Okta has aggressive revenue targets. Employees in sales, account management, and customer success frequently note that quotas are demanding, territories can change unexpectedly during annual restructuring, and pressure to expand accounts can lead to burnout.

Great Benefits. Fantastic product. Company is scaling (or at least trying to).

Management and company culture has grown toxic. Extremely political and dramatic. Specifically in sales, marketing, and the C-Suite. I wouldn’t recommend joining okta unless you are some type of director or above and also remote. SF just RTO’d and it’s been miserable.