Sinking ship, don't jump on it. - Software Engineer Optum Employee Review

2.0
Feb 11, 2024
Recommend
Business Outlook

Pros

-Flexible/Remote options -PTO is decent, when you're allowed to take it - If you're a self starter with training, theres a lot of chances to learn

Cons

Training is minimal because anyone with experience has been laid off or left already. Blind leading the blind. Then sweeping layoffs to make their bottom lines better. They can have "record breaking" profit margins, yet mysteriously, no one is 'meeting the internal goals'. It's all BS that's just to kiss the rears of shareholders and bleed the employees dry meanwhile. They'll host townhalls about how bad 'psychological safety' internal review ratings are, and then in the second breath, make sure no one feels safe from the next indiscriminate job cut. Senior leadership is intentionally driving this company straight into the ground before they jump ship, dumping their stocks, and employees get laid off to make up for the difference from poor financial decisions. At this point they're trying to drive everyone out, so they don't have to pay out a severance. Teams are being cut to beyond barebones, then they hire thousands of offshore employees, with no training and no accountability. If they don't have a manager breathing down their neck every minute, they won't do anything because they're too scared of messing up. They're trying to plug in the holes from that with AI claim processing instead...tons of lawsuits in the works for that already from customers. Quality overall greatly suffering, which makes accounts drop their coverage with UHG..so what does the CEO do? Blame the employees left, and cut any chance for raises or bonuses. No one can 'meet goals' because they're literally just making up numbers off the top of their head as a 'standard'. Can't wait for this next wave of layoffs after annual review season, so they don't have to even pay people for a cost of living increase. The pay is terrible and if you're not hired in with a decent amount, don't ever expect it to grow from there.

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Optum Response
2y
Thank you for your feedback. I'm sorry to hear about your experience. Please know that your comments will help us to assess our practices so that we may better support our employees and continue to improve as an organization.

Explore other reviews about Optum

3.0
Jun 4, 2026
Anonymous employee
Recommend
Business Outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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