Avoid If You Have Better Options - On A Decline - Senior Systems Analyst Optum Employee Review

2.0
Apr 1, 2024
Recommend
Business Outlook

Pros

-Relatively flexible work time/WFH -Recently provided a new floating holiday (PTO) to employees -There are *small* pockets within the company where innovation, learning, and engineering best practices are promoted and nurtured (unfortunately on the decline of late)

Cons

-The IT arm of the company now feels completely managed by finance people, who are cutting funding for and knee-capping innovation, hardening, and refactoring efforts -Management/leadership has absolutely degraded enormously the past several years - there is tangible feel that executive focus has shifted away from their employees and "doing what is right/best" to "doing what makes the most money". -Salary increases and RRP have continued to be a disappointment even when overperforming set goals (based more on feeling/nepotism than merit/value add) - barely seeing more than 1-4%. -Management and leadership does not appreciate or actively encourage process improvement, employee development/training, nor team building. Often they are active blockers to it - immediately dismissing or sabotaging efforts. Despite employee surveys and feedback for change, action is not taken and instead we are given an excuse (with little to no justification) or it is ignored in hopes that it just "goes away"

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Optum Response
2y
Thank you for your review. I'm sorry to hear about your experience. Please know that we are committed to learning from your feedback. Your comments will help us to assess our actions and make any necessary adjustments for improvement.

Explore other reviews about Optum

5.0
Apr 25, 2026
Recommend
Business Outlook

Pros

Great Pay. Great Benefits. Great People. awesome front line management. Frequent meals and employee input.

Cons

Worked like a cog machine.

3.0
Jun 4, 2026
Anonymous employee
Recommend
Business Outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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