A good place to work but needs some improvements - Customer Service Representative RBC Employee Review

3.0
Oct 30, 2009
Recommend
Business Outlook

Pros

RBC has a good benefits package, job security and multiculturalism. They are the biggest bank in Canada and overall they try to promote hiring from withing the Company which can sometimes be a negative thing too.

Cons

Not too flexible about time off, specially for CSR's and there is high turnover. It's either there are those who have been there a long time and those that are new and no in between.

Explore other reviews about RBC

5.0
Jun 9, 2026
Recommend
Business Outlook

Pros

Opportunities to work on enterprise-scale systems with modern tooling and automation initiatives. Excellent collaboration between infrastructure and incident management teams; vendor coordination is efficient. Competitive compensation and benefits package, including solid health coverage and retirement matching.

Cons

Workload spikes during major incidents can challenge work-life balance, especially when on-call.

1.0
Jun 9, 2026
Anonymous employee
Recommend
Business Outlook

Pros

Riverside around WTC is pretty nice

Cons

OMG the worst company I've ever been. There are a lot of small groups inside the department, and most of them are mean and rude.

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