Great from the outside, chaos on the inside - Administrative Rakuten Employee Review

1.0
Jul 9, 2019
Recommend
Business Outlook

Pros

Free food, beautiful office, benefits are rich, work/life balance

Cons

The company does a great job of appealing to you with all the sports partnerships and great office/perks. However, when you finally start to get working, there is little direction and departments are a mess. The leaders do not hold their employees accountable (especially mid management) so you have people who are literally working less than 6 hours in the company and those managers get away with it because the leaders have no idea what their employees are doing.

Explore other reviews about Rakuten

5.0
Mar 25, 2026
Recommend
Business Outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
Jun 22, 2026
Recommend
Business Outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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