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      Less commitment of top management - Anonymous employee Rakuten Employee Review

      2.0
      Aug 17, 2015
      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Great team culture that makes you feel comfortable in working with other colleagues.

      Cons

      Top management does not have enough commitment for a strategy, accordingly the company goes back and forth, which in the end led to achieving nothing.

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      5.0
      Mar 25, 2026
      Senior designer
      Recommend
      Business Outlook

      Pros

      Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

      Cons

      Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

      1.0
      Jul 6, 2026
      Member service representative
      Recommend
      Business Outlook

      Pros

      Free food, benefits are good

      Cons

      Pay was so bad. The management was awful.

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