Management - Customer Operations Specialist Shell Employee Review

5.0
Aug 6, 2020
Recommend
Business Outlook

Pros

Great people, Taxi reimbursement, Work from home during pandemic.

Cons

Encouraged to speak up but if you speak up they will take it against you. Salary not competetive anymore compared to any company with the same role. Slow career progression. You need to stay 4 years in a role before progressing. Upper management is great but Unit's management is lacking of leadership skills. Alot of employee is demotivated already. Shell's upper management is the best but the lower management is the worse. No work life balance in customer ops.

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5.0
Mar 3, 2026
Recommend
Business Outlook

Pros

Good pay, work life balance, and benefits

Cons

Boom and bust cycles with oil price

4.0
Jul 3, 2026
Recommend
Business Outlook

Pros

- Outstanding operator training - World-class safety culture - Opportunities to learn different units - Career mobility - Competitive compensation

Cons

Decision-making can be slow Extensive procedures and paperwork Large corporate structure Highly competitive advancement

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