Used to be a good company to work for. - Tier 2 Technical Support Shopify Employee Review

2.0
Mar 17, 2026
Recommend
Business Outlook

Pros

- Decent benefits, 8/10. Have had better, but not by much. - Good people near the bottom - even the first couple rungs of leadership are pretty decent. - Access to every AI tool you could ever desire, even if they give you no time to learn or use them.

Cons

- Senior leadership is constantly changing things without direction or reason. You can tell it's without direction or reason because of the unnecessary struggle they inflict and the amount of stuff that needs to be reconsidered after the fact. - Support teams undervalued, underutilized, and regularly laid off. If you're not in Support, you're treated much better (aside from the restructuring and layoffs), but that just speaks to the above. - Company feels like a shell of what it was. When I was hired seven years ago, they had a great work culture, appreciation for staff, lots of neat perks, etc. I've watched them dismantle all of that, remove incentive for creativity, and essentially abandon the values that made them such a great place to work. Will be quitting this year.

Explore other reviews about Shopify

5.0
Jun 10, 2026
Recommend
Business Outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

2.0
Jun 9, 2026
Recommend
Business Outlook

Pros

Legacy Shopify ICs and lower-level managers are excellent and generally quite nice (company's Canadian after all) Caliber of engineering talent is generally high Dev-friendly stack (Ruby/Rails) Bleeding-edge AI adoption with unlimited token budget

Cons

Recently brought over a CTO from Microsoft: he brought with him a lot of not-at-all-nice people who are highly political, frequently rude/condescending to legacy Shopifolk, and make consistently bad/dev-hostile technical decisions Bleeding-edge AI adoption is being used to justify unreasonably increased expectations

1
See reviews by: Helpful|Rating|Date|All