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      Guru - Customer Success Guru Shopify Employee Review

      5.0
      Jul 24, 2017
      Customer success guru
      Recommend
      Business Outlook

      Pros

      The culture is amazing The salary is great and including all benefits they offer ups the compensation by at least another $8000 a yeah. Lots of opportunity for advancement Rewording work with merchant and in the communities. Great leaders and honest open door policy and transparency.

      Cons

      More time together would be great. Working from home as a remote employee is great but nice to see your coworkers IRL as well. Needs more opportunity for BC but they are still very much growing so I can imagine this will come.

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      5.0
      Jun 10, 2026
      Account executive
      Recommend
      Business Outlook

      Pros

      Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

      Cons

      Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

      1.0
      Jun 17, 2026
      Member of design team
      Recommend
      Business Outlook

      Pros

      High comp and AI forward. One of the few remote places left.

      Cons

      Upper management basically openly disdains the “working class”, and it’s a major jostle among the VP and Director level for currying favor with the CEO. The investment in AI tooling is smart but also the C suite majorly suffers from AI psychosis, it’s embarrassing, actually.

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