Guru - Customer Success Guru Shopify Employee Review

4.0
Dec 9, 2017
Recommend
Business Outlook

Pros

This job is what you make it. The company is solid, there are great benefits and it's a culture of honesty and feedback. You can absolutely grow here if you're good at marketing yourself and making the right connections.

Cons

It can be hard to get noticed if you want to grow out of your current role. The job title isn't awesome.

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Shopify Response
8y
Hi and thanks for taking the time to post your comments. I am glad to hear that you appreciate the positive and fair work culture we are aiming to grow here at Shopify. I am concerned; however, to read that you feel you can only grow at Shopify if you market yourself and have the right connections. We know that if Shopify is to be a 100 year company we need to think critically about how we can best provide internal movement opportunities to grow our employees and in turn the company as a whole. We are also actively working on how to best promote these opportunities to all employees as well as streamline the internal movement process when it occurs. Whilst you may feel that personal connections are most important factor when it comes to moving internally, I am here to tell you that an individual employee’s impact is far more valuable. If you continue to kick-goals and have an impact in your role at Shopify this will always be noticed… and if it turns out you can have more impact in a different role to the one you are currently in then an internal move is often far easier to achieve than you might think! There are resources you can access to learn more about the internal move process within Shopify, but the best advice I can offer is to simply do your best in everything you do and continue to demonstrate your impact wherever you can.

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5.0
Jun 10, 2026
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Business Outlook

Pros

Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

Cons

Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

1.0
Jun 17, 2026
Recommend
Business Outlook

Pros

High comp and AI forward. One of the few remote places left.

Cons

Upper management basically openly disdains the “working class”, and it’s a major jostle among the VP and Director level for currying favor with the CEO. The investment in AI tooling is smart but also the C suite majorly suffers from AI psychosis, it’s embarrassing, actually.

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