Pros
- Work from home - Benefits kick in immediately - Everyone has been welcoming and kind - 3 weeks Vacation - Encourages growth and development - Room to move into other positions if you make it as a Guru
Cons
- Encourage you to work OT - Expect you to be able to manage 3 chats at the same time. This is very hard when merchants are asking complicated questions! It's incredibly stressful, even for guru's who have been doing this for over six months. I don't think we're providing the best possible customer service when doing this. - Wasn't told sales would be a big part of the role until two weeks into training... quotas are pretty unrealistic, and I find being constantly monitored exhausting as well. - Work/home life balance has been very tough. The allotted time for catching up on follow-up emails etc is not enough, so we end up working OT most days.