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      Dont assume that you'll get out of the guru role ever - Customer Success Guru - Remote Shopify Employee Review

      2.0
      Oct 9, 2018
      Customer success guru - remote
      Recommend
      Business Outlook

      Pros

      - Remote position - Fair salary - Excellent benefits - my direct coworkers were 97% genuine wonderful people! - if you "drink the koolaid" you'll do just fine!

      Cons

      - Getting out of the guru role is damn near impossible - Incessant "goal setting" with your lead is a waste of everyone's time - the removal of the shopifessional slack channel decreased morale and removed an outlet for many (townhalls where higher ups don't actually answer questions asked by those looking to remain anonymous leaves us feeling unheard)

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      5.0
      Jun 10, 2026
      Account executive
      Recommend
      Business Outlook

      Pros

      Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

      Cons

      Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

      3.0
      Jun 26, 2026
      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Great folks to work alongside. Work-life balance can be good, but depends upon the team/organization you are on.

      Cons

      Continuous layoffs have led to a poor work culture.

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