Used to be amazing, now not so much... - Anonymous employee Shopify Employee Review

- We lost a chunk of our support during summer/fall of 2018, and have only been getting busier since. For some reason, we still can't keep up, and leadership is giving very generic non-answers when we ask what the game plan is to help with our insane level of incoming support requests. We're constantly slammed, there's no time to breathe; support is exhausted, and many are at their wits' end, because we don't have enough time allotted always for training, personal development time, team meetings for pulse checks, etc. - There are so many people I know who have quit, been put on "Performance Improvement Plans" without warning, or have gone on Leave or reduced hours. Teams are being dismantled left right and centre, and there's been no real acknowledgement of how seriously this is affecting our support team, and in turn, how that is affecting/going to be affecting our merchants. - Job/Role expectations changed about a year ago, which now includes "business coaching" as an expectation, which is a whole other ball game. Without having the time to research and genuinely know what you are talking about, it would require some more formal education, and there has been no compensation increase in response to that role expectation change.