Pros
1) The pay is very good and is annually reviewed. 2) Benefits are amazing and include health and dental insurance amongst many others (sports equipment, house cleaner, ongoing learning etc.). You also get these once you start and dont have to wait until after your 6 month probation. 3) Equipment they provide is top of the line and if you have any issues with any of it or you accidentally damage anything they replace it quickly and easily. 4) Stock provided which you can sell at any point. More is given the longer you work there of course. 5) Everyone who works there is really nice and they train you really well. 6) You get a lot of training and professional development time in your schedule each week, generally 2-3 hours. 7) Its great experience and you learn loads of great skills in the world of e-commerce, digital marketing and web design.
Cons
1) The 8 week rotating schedule means you have to work weekends a lot of the time. 2) It can be really hard to get time off. 3) Because service is 24/7 you have to work over holiday periods such as Christmas. 4) Getting promoted or moving to a different team seems to be based on who you know and not based on experience and skill. You really have to get on board with the Shopify ethos and attitude which can feel a bit suck uppy and annoying. 5) Escalated support teams are generally not available on weekends and holidays so when there is an issue out of your control you cant do anything to help. 6) Some things you are never trained on and its often expected you to have knowledge and/or experience on. They do offer a lot of training and professional development time each week to practice things and learn new skills, but things like Google analytics, Facebook Pixels and Marketing are not something you can really just learn from reading. 7) As with any remote position it can get really boring and kinda frustrating - definitely not for everyone. 8) So much of the job is dealing with people who should not be using the platform and have watched some video on youtube that has sold it as a get rich quick scheme. I understand how this is not something they can control but its definitely a mega frustration.