Guruland is drowning. This will harm your mental health. - Customer Support Guru Shopify Employee Review

3.0
Jun 28, 2019
Recommend
Business Outlook

Pros

Benefits package is very good, however it doesn't include vision for some reason.

Cons

The position of guru is touted as being the perfect stepping stone into the company. I can tell you, flat out, that is a lie. If you don't know someone (have an 'in' with someone from that department) you will not be hired into a new role. Guruing is hard work. The platform changes everyday and you are expected to change with it. New features are expected to be learned (without adequate time to train and practice). Some features are removed with little notice and we are expected to explain why to upset merchants (with ~positive positioning~ and offering them a chance to pay more money for a different plan than what they currently have). Shopify seems to pride itself on being a cool, hip place to work. However, guruland is drowning. There's not enough being done to show care for gurus mental health. We're told that 'breaking' is completely normal and expected. Isn't it sad that a company is telling their employees, the front line faces of their company, that yes, you will have mental breakdowns while working here? Gurus aren't afforded the same leave benefits as the rest of the company. Most of the weekends up to the end of the year are already booked. Vacation is very, very structured and if you don't book it right away you will not get it. I know I'm complaining, but it's all I can do to help future gurus who apply for this position. Please know what you're getting into when you apply. It's a stressful, relentless, mentally exhausting job. You will experience burnout and it will harm your mental health.

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Pros

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Cons

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Pros

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Cons

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