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      Shopify reviews

      "Customer Success Guru (Remote)" Not what I thought. - Customer Success Guru Shopify Employee Review

      2.0
      Nov 12, 2014
      Customer success guru
      Recommend
      Business Outlook

      Pros

      - Awesome computer set up - Training was pleasant - People were nice - Cool product

      Cons

      - Not flexible, hours are confusing - Have to chat a "Lead" to let them know your even going to the BATHROOM. In your own home... or a 5 minute breather. - Stressful - Actually Customer Support with a little bit of Inbound Sales. NOT Customer Success (You are not mapped to certain customers, you just have one offs.) - No room to expand into other teams. Remote is only support. - Interview process was a nightmare.

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      5.0
      Jun 10, 2026
      Account executive
      Recommend
      Business Outlook

      Pros

      Remote first culture. If you want freedom of location and a company to truly mean and support it - this is the place.

      Cons

      Constant change. Nothing to hold on to in this role, compensation, KPI's, tools all change every quarter.

      2.0
      Jun 9, 2026
      Senior backend engineer
      Recommend
      Business Outlook

      Pros

      Legacy Shopify ICs and lower-level managers are excellent and generally quite nice (company's Canadian after all) Caliber of engineering talent is generally high Dev-friendly stack (Ruby/Rails) Bleeding-edge AI adoption with unlimited token budget

      Cons

      Recently brought over a CTO from Microsoft: he brought with him a lot of not-at-all-nice people who are highly political, frequently rude/condescending to legacy Shopifolk, and make consistently bad/dev-hostile technical decisions Bleeding-edge AI adoption is being used to justify unreasonably increased expectations

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