Work somewhere else - Support Advisor Shopify Employee Review

2.0
Mar 5, 2025
Recommend
Business Outlook

Pros

- They manage to attract great people, which was the only reason I stayed as long as I did. - Benefits are good (when I worked there at least)

Cons

- When I was hired, they claimed it's easy to move into a different role and that Shopify is a jungle gym. I worked there for 2 years and was not able to switch roles, and there were hiring freezes. - Management is overly critical. If you're a support advisor, expect constant criticism of your work, which was hard at times, because this role is draining and most people are burnt out. - My lead changed 3 times because they kept laying people off - Top down management. Felt like support advisors were the last to know about changes. - Not worth the stress, anxiety and LOW pay!!

Explore other reviews about Shopify

5.0
Jul 2, 2026
Recommend
Business Outlook

Pros

Amazing company with incredible product

Cons

None that I can think of

2.0
Jun 29, 2026
Recommend
Business Outlook

Pros

- Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

Cons

- Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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