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      Underwhelming Leadership in the Retail Org - Retail Account Executive Shopify Employee Review

      2.0
      Apr 2, 2025
      Retail account executive
      Recommend
      Business Outlook

      Pros

      Some genuinely talented and kind colleagues. The Shopify brand still opens doors externally. Decent work flexibility and progression if you’re “favored”.

      Cons

      Leadership is disconnected from reality. Decisions felt reactive rather than strategic, contributing to workload burnout. Bloated middle management. My team was managed by a former IC who did not possess the people skills required to lead a team. Team culture and morale took a nosedive. Career progression is difficult unless you’re part of the inner circle or play politics well.

      Explore other reviews about Shopify

      5.0
      Jul 2, 2026
      Partnerships
      Recommend
      Business Outlook

      Pros

      Amazing company with incredible product

      Cons

      None that I can think of

      2.0
      Jun 29, 2026
      Software engineer
      Recommend
      Business Outlook

      Pros

      - Kind and talented co-workers - Generous AI token spend - Fairly transparent company (has been getting less transparent over the years) - Lots of opportunity for impact

      Cons

      - Product management discipline is quite lacking since the new CTO joined - Microsoft culture is adding more chaos and stress, and causing projects to actually go slower - Managers are afraid to tell the truth to Mikhail about the loopholes in engineering; they just want to look good, so they rush their teams to ship crap - Top engineering leaders are moving out of management roles or leaving the company - Tobi used to be far more involved in ensuring a high engineering bar, but seems to have handed over the reins to the new Microsoft regime

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