Goodlace to start as a Customer service agent - Anonymous employee TP Employee Review
4.0
Jan 27, 2013
Anonymous employee
Current employee
Recommend
Business Outlook
Pros
Good base pay, good team envirorment
Cons
They take advantage of you and they eplote you, a lot of stress
TP Response
8y
Thank you for the positive review. We are committed to providing a positive environment for our employees and making sure they are given competitive income. Please share your feedback with us at http://bit.ly/TPHR-form. Thank you and have a great day!
For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.
Cons
Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.