Pros
The pay and benefits are good
Cons
They have a high turnover rate. They hire and fire. When I was in training, and we got on the floor for hands on training, it got to the point there were no seats to take calls. They come up with stupid reasons to want to fire you, when they are the ones that hired so many people. I know people need jobs and not trying to block anyone from getting hired but it is worse for them to hire you and realize they are trying to fire you because they hired to many people. This is really stressful everyday you are hoping that you still have a job. If you don'y offer the MyAt&t app or offer to walk them through it then the write you up with a verbal warning, written warning if it happens a second time, and a final if you don't offer it a 3rd time. After that you are gone, which is stupid because in some situations it is not appropriate to offer the App. If you get hired there do not get a car, a house, or an apartment, or anything that requires monthly recurring charges and reports to credit companies because it is not really secure.