Company needs work. - Service Coordinator The Cigna Group Employee Review

2.0
Oct 1, 2017
Recommend
Business Outlook

Pros

Work at home PTO Flexible shift (not always the case, depends on the position) Occasional company paid travel

Cons

No internal collaboration between departments Very limited career profession options varying by location Poor work/life balance Health insurance plan offerings are terrible (and the company is an insurance company, ridiculous) Pay is okay but no raises despite excellent performance. Minimal annual merit increases, I got 1% and it wasn't because of poor performance. Managers can block career progression if they like you and want you to stay on the team. They can also freeze the department and say nobody can advance for months at a time. You also have to have their permission to try to post out for another position. PTO has certain times of the year (months!) that is blocked off due to business need. Convoluted and difficult internal processes

Explore other reviews about The Cigna Group

5.0
Jun 3, 2026
Recommend
Business Outlook

Pros

Very good work flow, with like minded individuals trying to get to a common goal. People are willing to help when you need it

Cons

None at all very good time overall

avatar
The Cigna Group Response
3w
Thank you for sharing your feedback with us. We value your input and appreciate you reaching out about your experience at The Cigna Group.
4.0
May 28, 2026
Recommend
Business Outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
avatar
The Cigna Group Response
1mo
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
See reviews by: Helpful|Rating|Date|All