Decent job, very poor management - CSA The Cigna Group Employee Review

3.0
Aug 29, 2013
Recommend
Business Outlook

Pros

The job is not very difficult if you don't mind being glued to a phone and computer. The salary and PTO is decent for the area and OT is available, especially if your stats are good. Co-workers are great, that is what I miss most.

Cons

Management is pathetic, especially front-line supervisors. They are either too scared to tell you the truth and tell you everything is ok or they are psychotic witches who micromanage and try to destroy all morale. There needs to be a balance. The differences between management personalities and rules are extreme. One doesn't write you up for anything the other writes you up for every little thing. There is a lot of change there, which is fine, but it doesn't line up with the companies vision. They do not give you the tools to meeting their constant changing goals.

Explore other reviews about The Cigna Group

5.0
Apr 13, 2026
Recommend
Business Outlook

Pros

Great company with great benefits.

Cons

Pay raises are yearly but not significant.

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The Cigna Group Response
2mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day.
5.0
Jul 4, 2026
Recommend
Business Outlook

Pros

I was based at Cigna’s Bloomfield headquarters and thoroughly enjoyed my time there. I had the opportunity to work alongside exceptionally smart, action-oriented colleagues and business partners who were knowledgeable, responsive, and dependable. People knew their subject matter, provided direct answers, and consistently followed through on their commitments. The organization was highly professional, well-managed, and organized. The Wilde Building had a positive, forward-thinking energy that made it an enjoyable place to work. The cafeteria offered excellent food options, and the views overlooking Gillette Ridge Golf Club were a nice bonus. 30% annual bonus was greatly appreciated. Finally, I personally believed in the leadership of the CEO and the entire ELT.

Cons

During my two years with the company, I reported to three different managers, which created instability. One manager, in particular, created significant challenges for both the broader team and me. Multiple team members raised concerns with Human Resources, but no action was taken. The company also regularly conducts smaller-scale workforce reductions and position eliminations. These actions can occur across various departments and at different times, which creates uncertainty among employees. Because these reductions are small, they don't trigger a WARN Act or receive media attention. As a result, employees feel a heightened sense of job insecurity regarding future organizational changes.

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The Cigna Group Response
2d
Thank you for sharing your thoughts with us. We truly value your input and appreciate you taking the time to share your experience with The Cigna Group.
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