The Cigna Medical Group in Phoenix ceased being about providing excellent healthcare and became all about productivity. - Physician The Cigna Group Employee Review

2.0
Apr 3, 2014
Recommend
Business Outlook

Pros

As a physician, I can not think of any Pros to join Cigna Medical Group and actually practice medicine. Perhaps at the corporate level in Utilization Review or as a Medical Executive, there might be some job satisfaction in joining Cigna Healthcare.

Cons

HR within Cigna does not function to assist employees with on-boarding, education or career advancement. It function more like the Cigna Gastapo. The yearly performance review process is not based on true performance. It is based on the needs of the company. Rankings are quartiled. Regardless of ones performance, 50% of individuals in each department will receive a mediocre review and no merit raise or stocks. It is common knowledge that the pool of money for raises and long term benefits such as company stocks are also reduced each year when "Corporate" raids the pool to provide higher raises at the "Corporate" level back east. Management is top down, clickish and poorly monitored. The physicians in Cigna Medical Group have little or no opportunities to participate in the leadership and organization of the group. It is very much like the "Wack a Mole game. The individual who complains about anything gets waked. This has resulted in many new physicians to the group leaving as quickly as they can. Several of the Medical Directors have left for the same reasons. The physicians who have been with Cigna Medical Group for many years remember when the prime directive was to provide excellent care. It is very heard to leave the group when they are so near to the end of their careers, so they stay. The morale is terrible.

Explore other reviews about The Cigna Group

5.0
Apr 13, 2026
Recommend
Business Outlook

Pros

Great company with great benefits.

Cons

Pay raises are yearly but not significant.

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The Cigna Group Response
2mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day.
5.0
Jul 4, 2026
Recommend
Business Outlook

Pros

I was based at Cigna’s Bloomfield headquarters and thoroughly enjoyed my time there. I had the opportunity to work alongside exceptionally smart, action-oriented colleagues and business partners who were knowledgeable, responsive, and dependable. People knew their subject matter, provided direct answers, and consistently followed through on their commitments. The organization was highly professional, well-managed, and organized. The Wilde Building had a positive, forward-thinking energy that made it an enjoyable place to work. The cafeteria offered excellent food options, and the views overlooking Gillette Ridge Golf Club were a nice bonus. 30% annual bonus was greatly appreciated. Finally, I personally believed in the leadership of the CEO and the entire ELT.

Cons

During my two years with the company, I reported to three different managers, which created instability. One manager, in particular, created significant challenges for both the broader team and me. Multiple team members raised concerns with Human Resources, but no action was taken. The company also regularly conducts smaller-scale workforce reductions and position eliminations. These actions can occur across various departments and at different times, which creates uncertainty among employees. Because these reductions are small, they don't trigger a WARN Act or receive media attention. As a result, employees feel a heightened sense of job insecurity regarding future organizational changes.

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The Cigna Group Response
1d
Thank you for sharing your thoughts with us. We truly value your input and appreciate you taking the time to share your experience with The Cigna Group.
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