just a few thoughts - Senior Operations Manager The Cigna Group Employee Review

2.0
Mar 14, 2023
Recommend
Business Outlook

Pros

Direct team was mostly great. There are developement opportunities if you seek them. They walk the talk for community involvement. Give back/charity programs are great.

Cons

For a healthcare business, the available healthcare benefits are horrible and expensive - between premiums and dedictibles - plan on a good chunk of your salary going to paying for your benefits. When you have over 3000 unfilled roles, pairing someone who's role is being eliminated with a recruiter to find them a new role isn't that difficult - especially when role reduction isn't performance based. Merit raises & bonuses are NOT based on merit or contribution - it's based soley on budget. Even if someone has contributed, is NOT on any written program and hasn't been provided opportunity feedback all year may potentially get a zero bonus or merit because managers are told to NOT give everyone something. It is very demotivating. Not all managers are trained to provide 1:1 coaching throughout the year and will surprise employees so they can justify not providing adequate salary increases & or bonuses. The people who are promoted are typically the ones who speak a good game - they aren't necessarily the strongest people on the teams - they are the ones who don't respond to emails, ignore workloads - but BS upper management the best.

Explore other reviews about The Cigna Group

5.0
Apr 13, 2026
Recommend
Business Outlook

Pros

Great company with great benefits.

Cons

Pay raises are yearly but not significant.

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The Cigna Group Response
2mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day.
4.0
May 28, 2026
Recommend
Business Outlook

Pros

The Cigna Group overall is a fantastic company to work for! They invest in their employees and do a great job ensuring everyone, in all departments/locations/teams feel as if they matter with the multitude of perks they offer to employees. Many team members were knowledgeable, hardworking, and genuinely committed to supporting the healthcare industry.

Cons

While employed at Cigna healthcare, I experienced a work environment that often lacked consistent communication, balanced workload distribution, and transparent leadership practices. High-performing employees were frequently expected to absorb additional responsibilities without corresponding support, while shifting expectations and excessive micromanagement created unnecessary stress and instability. Over time, this impacted morale, trust within teams, and overall employee well-being.

2
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The Cigna Group Response
2w
Thank you for your transparency about your experience at The Cigna Group. We're always looking for feedback, and we appreciate your input.
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