Cool Place to Work - ProClaim Specialist The Cigna Group Employee Review

4.0
Feb 28, 2025
Recommend
Business Outlook

Pros

Plan options Cigna offers many plan options, including Medicare Advantage, individual, and family plans. Provider networks Cigna has a large network of providers. Customer service Cigna offers many customer service options, including 24/7 customer service. Integrated services Cigna offers integrated services for medical, behavioral, and pharmacy benefits. Rewards and discounts Cigna offers rewards and discounts, such as the Cigna Take Control Rewards program.

Cons

High ACA premiums Cigna's Affordable Care Act (ACA) premiums can be high. Limited availability Cigna Medicare Advantage plans are only available in certain states. Customer satisfaction Cigna receives both positive and negative reviews, and customer satisfaction doesn't always match up with company promises. Exclusions Cigna doesn't cover certain medical equipment, such as air conditioners, humidifiers, and treadmills. Alleged misconduct Some physicians have alleged that Cigna's misconduct has interfered with the patient-physician relationship.

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The Cigna Group Response
1y
Thank you for taking the time to write a review. We want to hear from people like you to learn how we can do better. Thank you for being part of the The Cigna Group.

Explore other reviews about The Cigna Group

5.0
Apr 13, 2026
Recommend
Business Outlook

Pros

Great company with great benefits.

Cons

Pay raises are yearly but not significant.

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The Cigna Group Response
2mo
Thank you for sharing your experience with us. Because of feedback like yours, we get better every day.
5.0
Jul 4, 2026
Recommend
Business Outlook

Pros

I was based at Cigna’s Bloomfield headquarters and thoroughly enjoyed my time there. I had the opportunity to work alongside exceptionally smart, action-oriented colleagues and business partners who were knowledgeable, responsive, and dependable. People knew their subject matter, provided direct answers, and consistently followed through on their commitments. The organization was highly professional, well-managed, and organized. The Wilde Building had a positive, forward-thinking energy that made it an enjoyable place to work. The cafeteria offered excellent food options, and the views overlooking Gillette Ridge Golf Club were a nice bonus. 30% annual bonus was greatly appreciated. Finally, I personally believed in the leadership of the CEO and the entire ELT.

Cons

During my two years with the company, I reported to three different managers, which created instability. One manager, in particular, created significant challenges for both the broader team and me. Multiple team members raised concerns with Human Resources, but no action was taken. The company also regularly conducts smaller-scale workforce reductions and position eliminations. These actions can occur across various departments and at different times, which creates uncertainty among employees. Because these reductions are small, they don't trigger a WARN Act or receive media attention. As a result, employees feel a heightened sense of job insecurity regarding future organizational changes.

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The Cigna Group Response
1d
Thank you for sharing your thoughts with us. We truly value your input and appreciate you taking the time to share your experience with The Cigna Group.
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