Pros
-Remote work flexibility -Ability to take brief absences for appointments without using PTO -Supportive and collaborative peers -Originally had an excellent, supportive manager (before frequent team reorganizations)
Cons
-Excessive micromanagement to the point of undermining professional judgment -Constantly shifting goals and policies, often without clear communication -Inaccurate performance metrics and often unrealistic expectations -Frequent team reorganizations leading to instability and poor continuity in leadership -Toxic work environment fueled by constant rumors of layoffs and punitive consequences -Assessments overloaded with unnecessary questions resulting in frustrated customers and obstructing real medical support -Case managers often mistaken for insurance representatives and subjected to verbal abuse -Salaried position with unspoken expectation to work unpaid overtime to keep up with the workload -Minimal real regard for work-life balance -Final assigned manager was the worst I’ve worked under: frequently missed or rescheduled meetings, lacked knowledge to answer basic questions, and provided no real support which was seemingly to blame for the high turnover on the team
