Pros
EXTREMELY flexible scheduling. I worked part-time on weekends while going to school full-time and there was no schedule conflicts. If you're nice and respectful most customers are wonderful and respectful to you - you get what you give in this case. I've rarely had to deal with rude customers and I met quite a number of wonderful people there. If you're lucky to have decent co-workers like I did it makes building up teamwork skills easy and fun. A free hot drink per a break.
Cons
Highly underpaid. The pay is simply not worth the amount of stress and hassle you have to put up with. It's even worse when you realize that Tim Hortons is such a popular and successful franchise- at least they could have some of the profits reach the staff that work hard in-store. They managed to raise the price of the goods every few months but the salary of the workers that help make Timmy's a successful business gets raised once a year, if at all. -Under-appreciation for all the work you do. Don't expect to get any positive feedback ever on a job well done but you can count on getting yelled at for things that are usually out of your control (such as a customer in line counting change or not knowing what they want to order slowing down the speed in which you move through a long line-up). -Expect to be assigned an ungodly amount of time doing janitorial duties like wiping all the windows and doors throughout the building, picking cigarette stubs and cups outside, emptying outside bins swarming with wasps and cleaning up unmentionable body waste in bathrooms. -Terrible uniforms ( I refuse to believe that an actual qualified fashion designer had a hand in designing the current batch of brown and vomit green-trimmed garb. A simple black dress shirt like what the managers wear would more than suffice for all staff). -Only 15% discount off food items for staff and you're not allowed to take home any leftover goods without paying a marginally reduced price for them. Employees often just stole items as a result. -Turnover rate for staff was a bit high (considering the cons it's not surprising). Honestly there are a lot more cons but working there was such an awful experience that I think I blocked out a most of it. You could do better to find a part-time job elsewhere, but for those with no job experience or looking to make some pocket change Tim Hortons is a great place to start and it does look good on a resume.