A great way to experience customer service - Anonymous employee Tim Hortons Employee Review

4.0
Apr 25, 2015
Anonymous employee
Recommend
Business Outlook

Pros

- Fast paced environment - Efficient processes and great insight into the fast food industry - Dominant in the Canadian market - Opportunities for advancement both within the store and at corporate levels

Cons

- Some negative customer encounters (impossible to avoid) - Relatively low pay - High stress environment, especially during peak hours - Quality sometimes compromised for speed.

Explore other reviews about Tim Hortons

5.0
Jun 4, 2026
Recommend
Business Outlook

Pros

Good hours and can pick up overtime

Cons

Very stressful environment and can be busy at times.

4.0
Jun 10, 2026
Recommend
Business Outlook

Pros

Not bad and Fast paced.

Cons

Needed better district management that wasn’t a ploy for egos.

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