TransUnion is changing for the better, but an old bureaucracy continues to stymie innovation - Operations TransUnion Employee Review

4.0
Jul 19, 2015
Recommend
Business Outlook

Pros

Let me start off by staying that I wake up everyday happy to come to work for TransUnion. I absolutely love my colleagues. They are smart, motivated to consistently perform at a high level, and demonstrate a continued resiliency when faced with the unnecessary complexity of our organization. People at all levels are accessible even for individual contributors at the analyst level. I've found few instances of grandstanding by members of senior leadership. The company pays well across the board, but the ratio of "compensation to actual work" is highest at the director level (above managers and below vice presidents). Managers put in a great deal of hours and VPs are the proving ground of the leadership ranks, so there is a great deal of output from these levels. You also cannot beat the work-life balance. Very few people here work crazy hours. The ones that do are typically managers.

Cons

Associates are frustrated with the lack of new-hire training. While your manager is supportive of your efforts, the environment at TransUnion will be difficult for anyone who hates ambiguity or requires formal on-the-job training. Our bureaucracy is a major pain point. We have roughly 3,500 employees globally and our annual revenues are $1.4B. I'm not in finance, but this seems inefficient. Yet, it seems to most associates that there is a major lack of human resources. How can this be? For starters, it's a reliance on mainframe, an extremely vertical organization, and a general lack of career paths for associates across the business. I should note that the lack of established career paths can be a major advantage for those willing to network and switch business units, but this is easier said than done.

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5.0
Mar 18, 2026
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Pros

The interview process was very smooth and the recruiter responded back fairly quickly

Cons

After the first assessment, it took some time to hear back from them

3.0
Jun 10, 2026
Recommend
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Pros

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Cons

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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