"Work Hard, Get Fired – The New Company Motto" - Team Leader TransUnion Employee Review

1.0
Feb 21, 2025
Recommend
Business Outlook

Pros

Great Opportunities, But Job Security is a Concern Strong Team and Culture, but Frequent Layoffs Good Learning Experience, but Stability is Uncertain Decent Pay and Benefits, but Company in Firing Mode Challenging Work, but Future Feels Unstable Supportive Colleagues, but Constant Layoff Anxiety Growth Potential Exists, if You Can Survive the Cuts

Cons

Layoffs Looming – Job Security is a Myth No Stability – You Could Be Next Hard Work Doesn’t Guarantee Job Safety Company Cutting Costs at Employees' Expense Toxic Uncertainty – Who's Getting Fired Next? No Career Growth, Just Pink Slips Employees Treated as Disposable Assets Toxic Leadership Turning a Bad Situation Worse Micromanagement, Fear, and No Support Managers Rule by Fear, Not Leadership Top-Down Toxicity – Zero Employee Value Bad Management Making Layoffs Even Worse No Transparency, Just Blame and Pressure Toxic Bosses Thrive While Employees Struggle Job Security? More Like Job Uncertainty! Company in Downsizing Mode – Proceed with Caution The Only Growth Here is in Layoffs Employees Beware: Firing Season in Full Swing A Sinking Ship – Hope You Can Swim Work Hard, Get Fired – The New Company Motto Layoffs Over Leadership – A Company in Crisis Great Opportunities, But Job Security is a Concern Strong Team and Culture, but Frequent Layoffs Good Learning Experience, but Stability is Uncertain Decent Pay and Benefits, but Company in Firing Mode Challenging Work, but Future Feels Unstable Supportive Colleagues, but Constant Layoff Anxiety Growth Potential Exists, if You Can Survive the Cuts Layoffs Looming – Job Security is a Myth No Stability – You Could Be Next Hard Work Doesn’t Guarantee Job Safety Company Cutting Costs at Employees' Expense Toxic Uncertainty – Who's Getting Fired Next? No Career Growth, Just Pink Slips Work Today, Gone Tomorrow – No Job Security Survival of the Luckiest, Not the Fittest Frequent Layoffs Overshadow Any Positives No Long-Term Vision, Just Cost-Cutting Unstable Workplace – Morale at an All-Time Low Promises Made, Jobs Taken – Untrustworthy Leadership Fear-Based Culture with No Transparency Loyalty Means Nothing – Expect the Unexpected You’re Just a Number, and That Number is Up Growth for the Company, But Not for Employees Toxic Leadership Turning a Bad Situation Worse Micromanagement, Fear, and No Support Managers Rule by Fear, Not Leadership Top-Down Toxicity – Zero Employee Value Bad Management Making Layoffs Even Worse No Transparency, Just Blame and Pressure Toxic Bosses Thrive While Employees Struggle Poor Leadership Driving Talent Away A Culture of Fear, Not Growth Employees Suffer While Managers Play Politics Impossible Deadlines, Zero Work-Life Balance Unrealistic Expectations, No Support from Management Rush, Rush, Rush – Then Blame the Employees High Pressure, No Planning, and Endless Firefighting Deadlines Overload, But No Resources to Meet Them Work-Life Balance? Not with These Deadlines Constant Crunch Time with No Appreciation Expect to Work Late – Every Day Poor Planning = Employee Burnout Unreasonable Timelines, Constant Stress Hard Work Goes Unnoticed – No Real Growth" Promotion? Only for Favorites No Clear Career Path, Just Empty Promises Recognition is Rare, Politics is Common Loyalty and Effort Don’t Guarantee Growth Promotions Based on Politics, Not Performance Work Hard, Stay Stuck – No Career Advancement Recognition? Only if You’re in the Right Circle No Merit-Based Growth, Just Bureaucratic Hurdles You’ll Give Your Best, But Get Nothing in Return

Explore other reviews about TransUnion

5.0
Feb 13, 2026
Recommend
Business Outlook

Pros

The ability to work from home. Great management that works with you during your onboarding process. This company is about the business and your well being.

Cons

The cost of the insurance isn't affordable! I cant afford the medical and take care of my family.

3.0
Jun 10, 2026
Recommend
Business Outlook

Pros

In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

Cons

Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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