Worked into the Ground - Community Manager WeWork Employee Review

2.0
Nov 1, 2017
Recommend
Business Outlook

Pros

Fun events if you have any energy left to attend them. Some really great team members who, through shared trauma, become as close as family to you. You're surrounded by people doing interesting, innovative things, which can be inspiring, especially if you have entrepreneurial leanings.

Cons

Workloads are unbelievably unrealistic. Even when my team committed to it, it was nearly impossible to make time for real lunch breaks. While you're working on the front lines, decisions and initiative were being handed down from above that seemingly had zero input from those who would actually have to execute them, sales teams/managers are complete lunatics and no one actually knows what most of them do all day, ditto for many of the "marketing" or "partnerships" people. Buildings open far before they're truly secure or ready, leaving the community staff to deal with inadequate and sometimes unsafe environments. Member to staff ratio is seriously off - in my building it was 3 community team members to 800+ members. And finally, while one of the founders is at least humble (although he did slip up and say something I found pretty offensive once about how community management could be chalked up to customer service, plain and simple - which I completely disagree with), the other has a raging god complex and drug problem. We actually received detailed instructions once on how to survive a visit by this guy to our building, and it included things like keeping the lights low, making sure the DJ played old school hip hop, and having his favorite snacks and tequila (and expensive bottle) on hand at all times. There's no excuse for behaving the way this guy does, especially when his employees are making him billions of dollars. One of the biggest reasons I left.

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5.0
Mar 16, 2026
Recommend
Business Outlook

Pros

Weekends off Solid structure that you couldn’t find in a normal cafe Base rate that would be equivalent to working a busy cafe with tips

Cons

Depending on location, the customer flow can be insanely heavy. Members tend to come multiple times a visit.

3.0
May 25, 2018
Recommend
Business Outlook

Pros

VERY cool HQ--beer, fruit water, and other treats on tap, free breakfast, amazing decor, lots of events and cool trendy vendors who bring free stuff--if you like to humblebrag via Insta, you'll love this place. Some cool people --celebrities come in and out, your colleagues are generally very attractive folks, there's a sense of excitement and true commitment to the work (borderline evangelism) depending on who you work with and what you do. Name recognition and valuation -- company is a rising star and it's worth having on your resume. A cool mission on the surface--bringing community together, helping people do what they love (making work a passion rather than a chore) through connection.

Cons

This place is like drinking from one continuous Kool-Aid jug. VERY cult-y and cliquey. You are either in or you're out, and if you're out, rather than cut you loose right away, they gaslight you. It's actually kind of shocking how many people I've seen be treated so poorly here, and perhaps no coincidence that they were folks of color. Kind of hard to find the down to earth people I did find. I enjoyed the Community teams and Security/Ops/Real Estate people I met, probably because they were constantly "hustling," but the HR team (the PEOPLE team, for goodness sake) and a lot of other "prominent" faces were consistently rude, with an overinflated sense of self and zero idea of how the WeWork "values" translate into behaviors/contributions from a prospective employee POV. You have to have been there since the start, or be prepared to ingratiate yourself, to get any traction in your professional development or career path. I was always shocked how badly my manager wanted to be liked, and how much they were willing to do to be liked, to get any kind of clout and/or promotion just bc they hadn't started out at WeWork as a community team member. Never mind that they were super qualified for their job. Pay varies depending on who you are; some people earn market value...some people very very much don't, and there doesn't seem to be any consistency that determines which is which. TGIM. Thank God it's Monday. Mandatory Monday meetings. Sometimes they circulate tequila shots. Is that a plus? Not sure. Summer Camp. Adult Summer Camp. With EDM, people in salmon colored shorts, and lots of loud rowdy entitled folks. If that's anything but a con for you, you probably belong here and godspeed.

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