Just okay - Customer Contact Specialist Wiley Employee Review

Nice coworkers and managers, work-life balance, smart people and industry, opportunities to grow skillset. If you volunteer for opportunities, you will be supported and will learn a lot about the industry.

Pay and hybrid office work

Decent pay and benefits for publishing.

Once of the most toxic work environments I've ever worked at. Upper management tears editors down if you are not a favorite. Favorites are chosen by metrics that do not exist, and are subjective and arbitrary. Wiley is losing money because brilliant, young editors leave due to no support and toxic work environments. Wiley Trade is essentially a hybrid publisher. Author's put a lot of money into their book -- too much. There is very very little marketing and publicity support for authors. But they brand as more than there actually is. All in all a very sad place to work and sad for authors.