Epic reviews

3.3

52% would recommend to a friend

(6,029 total reviews)
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Judith R. Faulkner

69% approve of CEO

74% positive business outlook

Epic has an employee rating of 3.3 out of 5 stars, based on 6,029 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Epic employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Jan 16, 2009
Recommend
Business Outlook

Pros

Great opportunity for anyone who is really smart, and capable of true responsibility. Folks in their mid twenties are routinely entrusted with keeping customers with $10M contracts happy. As you show that you can handle it, you acquire more responsibility. The boss calls it "earned autonomy." The company's software is routinely rated higher than all competitors by a neutral industry rating organization, and we win contracts with many more customers than our competitors (in our target market, which is health care organizations ranging in size from large to huge). There is very little bureaucracy or office politics. The company invests in people. Programmers have 3 months of training, other jobs a bit less. The work is worth doing. The software genuinely improves the quality of health care, which is a lot more rewarding than working on some accounting system would be. Epic is not a publicly traded company. So that whole set of pressures and competing priorities is entirely absent. All, or nearly all, of the management folks started as programmers. So management understands the work and concerns of the technical staff. Here are some turnover figures, computed in May 2008. - 16% of new hires leave within the first year - 31% of new hires leave within the first two years - 50% of new hires are still with the company after 4 years - 32% of new hires are still with the company after 10 years This represents a pretty low turnover rate. For national figures on turnover, see http://www.bls.gov/news.release/nlsoy.t02.htm. (Unfortunately, this table doesn't distinguish between professional jobs and burger-flipping.)

Cons

For programmers, the downside is that the software is pretty much special-purpose. You won't be able to check off a bunch of buzzwords on your resume because of your work at Epic. You won't get experience working with the hottest new technology. Some positions involve a huge amount of travel, and people can burn out after 2 to 4 years. All, or nearly all, of the management folks started as programmers. Their level of management skill varies widely.

2.0
Jan 12, 2009
Recommend
Business Outlook

Pros

The pay there is good, particulary for people right out of school. And the free dress code is anice bonus, I'm sure it helps bring 20 somethings into the fold. There are also a number of different types of jobs there, so if its the company itself you like, you can find something, but that's true of most large companies. Madison is a nice city to live in for a couple years, but it's cold. Very cold. and if you live in Verona, you're not really in Madison. But if you're willing to sacrifice a couple of the best years of your life for some solid financial footing and experience, you might like it.

Cons

Management is poor. People are promoted to managers based on technical proficiency, and not actual management or people skills, which is a horrid way to promote. Employees are treated like kids - it was not my first job out of college, I had a number of years of working in the real world before starting there, and it was annoying to have my timesheet scrutinized and the like. There is a facade of being unique and all, but in reality, unless you're a big shooter with the company, you're just a number. The high-ups make an insane amount of money for each hour you work, and while the pay is decent, considering how much money you bring in, you dont see a high %. You get the sense that managers and higher are kind of full of themselves.

2.0
Jan 11, 2009
Recommend
Business Outlook

Pros

It's the undisputed leader in its industry, and is still enjoying healthy growth (including internationally) in spite of the weak economy. You'll have the satisfaction of working for a company with a strong reputation in a field (medical software) that directly benefits mankind. Some people enjoy the lax dress code and offbeat campus environment, and you may have opportunities to travel to hospitals in places like southern California or Hawaii (though it could just as easily be Idaho or South Dakota). The employees are generally young and bright, and Madison consistently ranks as one of the best places to live in the US.

Cons

Employees are treated like children. The company practices ageism in hiring (if you're over 30, don't even bother). There's a severe lack of experienced employees due to their too-rapid growth and constant turnover issues (largely due to travel-related stress and disgust with all the rah-rah corporate brainwashing). The campus seems nifty at first, but the forced quirkiness quickly gets irritating and then downright obnoxious. Due to the lack of a dress code, the employees dress like children or homeless people. Middle management is incompetent (promotions are largely based on who puts in the most hours). All real decisions are made by the top 10 or so senior managers, so unless you can get one of their jobs (you won't) there's no real upside for your career. You only get paid once a month. You will be thoroughly trained on your application, but not on your actual job responsibilities, so that when you actually start work you'll be expected to BS your way along until you figure out what's what. You will be pressured to "get with the program" and become an "Epic person" like it was some kind of cult, and Heaven help you if you get on Judy's bad side. The company is still basically being run like a startup with 100 employees rather than a major enterprise with 3000, leading to bottlenecks and all-around cluelessness. The company is also managed based on KLAS industry surveys, so a single bad review from a single disgruntled user can dramatically effect the whole organization's strategy. It's unlikely you'll actually have your own office for the next year or two until the new buildings are up, though they may tell you otherwise. The employees, while admittedly smart (though not as much as many of them seem to think), are mostly inexperienced and directionless Midwestern kids who just wound up here because they thought the place looked neat, not because they ever intended to work for a medical software company, so don't expect much ambition or drive from your co-workers (except for the true believers, there's always a few of them), and don't be surprised if half of your fellow new hires quit in the first eighteen months. And as for Madison, make sure you own a good parka, and be prepared for the 40k drunk college students clogging up all the downtown bars, parks, concerts, sidewalks, bike paths, apartment buildings, etc.

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