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      European Wax Center

      Engaged Employer

      European Wax Center reviews

      2.8

      38% would recommend to a friend

      (4,266 total reviews)
      avatar

      Chris Morris

      29% approve of CEO

      30% positive business outlook

      Ratings by demographic groups

      European Wax Center has an employee rating of 2.8 out of 5 stars, based on 4,266 company reviews on Glassdoor which indicates that most employees have an average working experience there. The European Wax Center employee rating is 22% below average for employers within the Serviços pessoais do consumidor industry (3.6 stars).

      Reviews by job title

      4K reviews
      1.0
      Sep 13, 2013

      this company .. is absolutely a joke

      Lead guest service associate
      Recommend
      Business Outlook

      Pros

      coworkers, free waxing, sales commission .. nothing else

      Cons

      well where do I start .. I came into this position as the store was going through some changes (management, new staff) so when I saw that nothing was organized, I figured it was just because they were just trying to get everything settled. I should have ran for the door. This company is by far the most unorganized, poorly run company I have ever had the misfortune of coming across. Every single employee is completely disposable, with no warning or notice. Maybe I should have realized that when the Lead GSA, who had been there for over a year, was their highest selling employee, had dropped out of college to work and completely dedicated her life to the company, was fired after a family emergency occurred & she could not come in (despite first finding coverage for her shift). The second warning came when the next employee, who had been there for 5 months and was there the longest, went on a week vacation (which we are promised in our employee handbook after working 90 days and was first ok'd by management), was told not to come back when she got home. After that, the "manager" decided to quit with no notice, leaving her key in an envelope for me to find when I had come to open the store. So, upper management decides to do their job and stroll in 2 or 3 times a week, only to give me a list of things the manager is supposed to take care of. Not knowing a thing about any of the employees or what goes on in the store, she must have been on a power trip. So then there was me. After being promoted to the Lead GSA , working my ass off, becoming the highest selling employee in the store with over 1,000 dollars in packages every day, working 60 hours a week because we were short staffed without a day off, training the new empoyees, basically stepping up and taking on all the responsibilities and hoping I would be acknowledged, I too were fired today with no warning or reason. When I got to work, there was someone else I'd never seen before already in my desk. So now, they have a full staff of people who have been there for less then 2 weeks. GOOD LUCK WITH THAT. What an unbelievable joke this company is. Besides my bad experience, the company at a whole is completely unorganized, the management is terrible, their policies are atrocious and they treat all employees the same, no matter how loyal and hardworking you are. The turnover rate is horrendous. I hope someone does this to their kids one day. And as I read through these reviews, I see I am not the only person who feels the same about this company. Oh well, the way its run, it'll be closed within the next 2 years.

      3.0
      Sep 12, 2013

      Received great experience and loved what I did, but treated like a number

      Wax specialist
      Recommend
      Business Outlook

      Pros

      I absolutely loved the training I received. It was extremely intense and at times I wanted to cry, but it really prepared me for the job. I loved the wax, the "comfort wax process" and the other waxes I worked with. I also loved (when I had the chance to) chatting and getting to know guests- especially the people that ended up becoming my regulars. They wanted to see me because I took my time and truly cared about their experience and their results. I also love creating beautiful eyebrows on amazing girls (and some men of course). I believe waxing can be artistic and it brought me such joy creating art. But more than anything, I absolutely adore making people feel good about themselves. There is no better feeling for me.

      Cons

      So along with the fast paced atmosphere came a lot of problems- having only 15 minutes to do a Brazilian was absolutely insane! I always felt rushed and even worse, my guests felt like I was the one that wanted them out of my room. when truly, I only had a few minutes to get them in the room, undressed, cleaned, waxed, talked to about products and monthly appointments, clothes back on out the door and onto the next guest. I very much felt like I was just a number on a paper and if I couldn't do things in a robotic, rushed, way I was useless to them. I know for a fact that guests liked me because 1. they told me and the Guest Service Associates (receptionists) they did and 2. I actually wanted them to be comfortable and get the most out of their experience. Its like EWC could care less about this- unless you sell a lot and speed through their appointment- and even then- I never felt like I did what they wanted and had a secure job. I truly did enjoy working there because I loved what I did and the people I worked with and the guests I got to meet. But looking back now, I deserved more than what I was given. I worked my butt off- yet didn't get paid enough. And I don't mind fast-pace, but when I had to run, sweat, not use the restroom, not talk to guests about how their day was, and literally did not stop moving my whole entire body for sometimes hours at a time, it was too much. I also only met the owners once and any time I had a problem, suggestion, and/or question, it was never dealt with- and again I was treated like just a number on a piece of paper. I know I am not just making this up, because every single other person I worked feels/felt the same way I do/did. Id also like to point out that I got laid off- without a single reason at all- this happened the same day as two other girls. Come to find out, almost everyone I worked with at the time, either quit, or more so got laid off as well- with no reason- even the top girls and managers.

      1.0
      Aug 30, 2013

      Horrible Company To Work For

      Guest service representative
      Recommend
      Business Outlook

      Pros

      The only real pro of this company is that you get free waxes, which is nice.

      Cons

      It's easy to get hired and just as easy to get fired. I got fired during training week because my manager said I didn't seem interested in learning my script. It was complete nonsense. I think it is so stupid how they make you memorize a script and do everything their way. Stay far away.

      Viewing 4219 - 4221 of 4,266 Reviews
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      ReviewsEuropean Wax Center reviews

      Glassdoor has 4,318 European Wax Center reviews submitted anonymously by European Wax Center employees. Read employee reviews and ratings on Glassdoor to decide if European Wax Center is right for you.