European Wax Center reviews

Low pay structure. You get paid minimun wage and only 5% commission off services performed (INSANE). You make most of your money from tips (might as well go be a waitress then, and not have to look at crotches for minimum wage.) This company is totally set up to make the franchisee owner the most money, and they couldn't care less about anything else. You follow scripted conversations with all of your clients, which doesn't allow for catering to anyone's needs to make them happy (so they probably will go somewhere that does.) You are ALWAYS pushed to sell retail products to everyone, even if they don't want it. The products suck, in my opinion. No room for advancement such as raises, promotions, etc. No benefits at all. They do offer bonuses but they are so hard to reach I've never seen anyone make it. This company absolutely DOES NOT care about hiring qualified, awesome estheticians & management. They will hire whoever will take the least amount of pay, and then fire and rehire when the time comes. There is no employee retention, I experienced around 7 people leaving my location in the first six months of opening. I always felt like my esthetic's license was in jeopardy here because no one thoroughly checks medications and health history for contraindications before waxing (they ask if you take Retin-A, that's it). Most of these EWC locations are franchisee's, so if you end up with a crappy owner/manager, there is no HR department or third party to resolve problems/conflict with. This also leads to a lot of nepotism, favoritism, and shady business tactics. I would rather work at McDonald's than be employed here again.

Management, including the owner, need to be well informed about the business of Esthetics. To think that it's just a business, is incredibly ignorant. How can you invest an enormous amount of money and not be informed about what you are investing in? You are expected to learn scripts about EVERYTHING from how you speak to your guests, to the products. They tell you they are NOT pushing products or packages, but that is ALL it is about. Honestly, they really are not concerned with whether the guest has a quality experience with the waxer, although the scripts have them ask each guest when they come out from their service, they are much more concerned about selling packages and products. The management will fault the WAXER if guests are no shows, telling you that you obviously did not establish a good relationship with them and that is why there are no shows. The reality is it is the responsibility of the front desk and/or manager who is usually working at the front to make confirmation calls, which often does not happen and that is the real reason why. If your rebooking percentage is high consistently, it is NOT the waxers' issue, but the lack of confirming calls. You must fully drink their kool-aid. Management and corporate do not want to hear anything that is considered "negative" TO THEM. During your weekly meetings they will ask if you have any questions or concerns, but they are never open to hearing anything that is not POSITIVE. If have to fill out forms on their intranet for anything from telling them they need to order back stock to booking errors to time off. It is like connnecting to a voice recording system and never getting a live body