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      Experian

      Engaged Employer

      Experian reviews

      4.1

      80% would recommend to a friend

      (5,688 total reviews)
      avatar

      Brian Cassin

      89% approve of CEO

      74% positive business outlook

      Ratings by demographic groups

      Experian has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Experian employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

      Reviews by job title

      6K reviews
      3.0
      Jan 12, 2021

      Good company some bad apples(manager(s)) that are rewarded and supported

      Sales representative
      Recommend
      Business Outlook

      Pros

      Great technology and innovation. Great perks and benefits the company , on the surface is good to employees, however, if you have a bad manager the company completely supports the manager and moves you out to cover for them

      Cons

      there are a few bad managers - if you run into one you have no say and plan on leaving. On the surface everything looks rosey. I truly do not believe the entire company is like that just a few bad apples - that fact that HR and the company does not support the employee and turns a blind eye to bad management is toxic and terrible

      2.0
      Dec 2, 2020

      Over promises and under delivers

      Principal project manager
      Recommend
      Business Outlook

      Pros

      Good articulation of strategy at the top of the organisation (unfortunately this doesn't translate down the organisation).

      Cons

      There is a disconnect between different parts of the organisation. Product teams state a vision and Sales sell something different which then leaves a challenge for the delivery teams navigating between the two. I worked Within the Solutions Team (delivery of client projects) and there were a number of issues: - disconnect between Product/Sales expectations and Delivery capability (ie insufficient people to deliver the projects) - People spread too thinly across projects with no management of the people conflicts; these are just dumped onto the delivery teams to resolve and deal with the client issues - Product/Sales unwilling to make the difficult decisions when needing to make priory calls between issues/projects until it is too late and then leaving it to the delivery teams to manage the impacts onto clients - Solutions are sold to clients before they are even finished/proven meaning that we then have no option but to disappoint the client when we can’t meet delivery timelines as a key component is not available or it does not work which is then left to the project delivery team to resolve/manage - there is too much reliance in single individuals with technical or subject expertise creating bottle necks - the delivery capability of the organisation is immature. Processes and supporting delivery technology applications are very basic with a lot of manual processes and duplication of effort for very basic things - limited focus on people; you are treated as a resource and moved from task to task regardless of alignment of expectation/experience and no interest on development need/aspirations

      avatar
      Experian Response
      5y
      Thank you for taking the time to leave your feedback of your time with us as we are always keen to identify opportunities for improvement within our organization. At Experian we recognise that our clients are unique and therefore have specific needs relating to their business, their customers, and the markets in which they operate. We configure our products to ensure the solutions we deliver fully meet these requirements. The feedback we receive from clients is overwhelmingly positive, and we are proud of the success we achieve working in collaboration with clients to deliver these solutions We adhere to stringent internal processes that not only comply with our contractual commitments to clients but also in adherence with FCA guidelines’. If you’d like to discuss further about your experience please contact us at HR@experian.com . Thanks again for your time. -Programme Director
      1.0
      Oct 5, 2020

      10 year service, honest review

      Facilities manager
      Recommend
      Business Outlook

      Pros

      Work life balance, location, team, culture

      Cons

      Pay, no bonus, office hierarchy, very political

      avatar
      Experian Response
      5y
      Thank you for taking the time to leave a review. We're glad to hear that you enjoyed the working environment, team, work life balance and culture. We work hard to ensure that we focus on what matters to our people and offer a range of benefits focused on lifestyle, health and money. We're disappointed to hear the feedback around pay and bonus - in the UK we have a structured bonus scheme which has been awarded in the UK consistently over a number of years (including this year) and how this is structured is clearly articulated in your contract of employment as well as your annual compensation document which all employees receive. We also appreciate that the last few months in particular have been difficult and uncertain, but regardless all of our employees should feel valued. If you are happy to share more about your experience with us, we always welcome the opportunity to discuss your experience and we are always open to feedback on how we can further improve. Thank you again for taking the time to leave your comments. -Employee. Engagement Director
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