Experian - we are family here
Pros
Experian has helped me grow professionally. They encourage finding a mentor and being a mentor. I have earned many certifications while working for Experian and paid for by Experian. They have invested in my professional growth. We have great insurance and benefits and my favorite is the amount of vacation/sick time given to us. They give us a lot of paid days off to balance work and home life. I have learned a lot about credit and now sit in the 10% of the top of the nation with my credit score. All from education while working here and doing the right thing. Management is very supportive and most are hired from within the company.
Cons
Consumers can feel very passionate and confused about credit. Maybe they are trying to buy a house or help their kids go to college but have run into a roadblock. They call us when emotions are high. It is our job to listen to the customer and find ways to help them. You must be able to listen to an upset customer without being upset yourself. This is easy if you just focus on how the customer must be feeling and finding solutions for them.