Experian reviews

4.1

81% would recommend to a friend

(5,679 total reviews)
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Brian Cassin

87% approve of CEO

74% positive business outlook

Experian has an employee rating of 4.1 out of 5 stars, based on 5,679 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Experian employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

Reviews by job title

6K reviews
2.0
May 3, 2026
Recommend
Business Outlook

Pros

The organisation provides a modern tech stack, along with practical benefits such as free onsite parking and an onsite restaurant offering good quality food. There are strong learning and development opportunities, with notable investment in AI upskilling programmes, including apprenticeships. High performance in sales is well recognised and generously rewarded, as reflected in events such as the annual awards ceremony.

Cons

The working environment felt unstable and influenced by internal politics. People were open about wanting to see others fail. There was a strong sense of competition, which made it difficult to build trust, as many appeared focused on demonstrating return on investment amid ongoing concerns about when the next restructure and round of redundancy will hit. There is also a clear emphasis on in-person attendance, with office presence mandated and monitored at a minimum of two days per week. This policy is applied consistently across roles, regardless of previous agreements or individual working preferences. This was my first role in a GTM environment, so some of these dynamics may be typical. I am aware that many employees are happy and have built long tenures within the organisation. Ultimately, however, it was not the right fit for me, and I decided early on that it was best to move on.

1.0
May 1, 2026
Recommend
Business Outlook

Pros

• Competitive benefits package for many roles, including decent PTO, health coverage, and remote/hybrid flexibility.

Cons

• US employees, who drive the majority of global revenue (around two-thirds to three-quarters in recent reports), feel increasingly undervalued. Leadership has responded to recent stock pressure with layoffs and accelerating offshoring of roles to lower-cost locations. This creates a climate of fear and instability rather than growth. • Career progression for US-based staff feels nonexistent. Many employees adopt a “stay under the radar” mindset because positions can shift overseas quickly, eroding loyalty and motivation. • Global leadership (particularly from the UK side) appears disconnected from US market realities. While competitors have navigated similar industry challenges more effectively, Experian’s stock has suffered significantly, leading to reactive cost-cutting that hits the US hardest instead of strategic investment in the talent that fueled past success. • External awards for being a top employer feel increasingly out of touch with the day-to-day reality for many US teams, where morale has noticeably declined.

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Experian Response
1mo
Thank you for taking the time to share your perspective and for your many years of service at Experian. We appreciate you acknowledging the benefits and flexibility offered, and we’re sorry to hear that recent experiences led to frustration and declining morale. We recognize how important transparency, trust, and clear communication are, especially during periods of change, and feedback like yours is an important part of ongoing reflection on how we support our people and strengthen engagement across teams. Thank you for sharing your experience.
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