Experian reviews

4.1

79% would recommend to a friend

(5,685 total reviews)
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Brian Cassin

88% approve of CEO

74% positive business outlook

Experian has an employee rating of 4.1 out of 5 stars, based on 5,685 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Experian employee rating is in line with the average (within 1 standard deviation) for employers within the Gerenciamento e consultoria industry (3.7 stars).

Reviews by job title

6K reviews
1.0
Jan 18, 2022
Recommend
Business Outlook

Pros

OK benefits and pension scheme. However, if you ever need help with them, good luck talking to the "support team"! More details on the CONS section.

Cons

Leadership is completely detached from the company's workforce. They pretend to make efforts to change that, but they only embarrass themselves with the poor attempt they make, expecting people to be inspired from templated circular emails and one way live streams. Compared to the rest of the companies in the same industry, salaries are not competitive at all. Moreover, career progression is a joke - the pay raises are incredibly small and you must be your manager's favorite to hope for a pay raise. Elitist/fraternity culture, a big game of who knows who. The most talented colleagues all left because of the above (both leadership and salary). It was very easy for the competitor companies to convince them to leave. In return, the company has been hiring an incredible amount of (cheap) oversea people that is really frustrating to work with due to language barriers and time shifts. And these people actually manage very important security aspects of the company AND most support teams that you need to get your equipment working, making your job a nightmare without actually granting much actual security to the company. Essentially a "lose-lose". This is a company that makes more than 4 billion dollars per year, and sends chocolate calendars for Christmas (pre-COVID, now not even that) The more you go high up in the ranks, the less people actually do anything. The amount of incompetent people in the higher ranks is astounding. Finally, to confirm what I said above, just read the 1 star reviews and have a look at the default response Experian gives. Especially the part about salaries and career progression.

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Experian Response
4y
Thank you for taking the time to leave a review and for providing us with your feedback. We are really sorry to hear that you feel this way and assure you that we take any concerns raised and feedback provided very seriously. As you are a current employee of ours, we would love to talk to you and would really value from understanding and exploring the points you have raised further. We strive to provide an environment where employees feel valued, treated fairly and respected. Therefore, we would encourage you to reach out to your manager, their line manager, HR, or a member of our People Forum to discuss your concerns further. Thank you again for leaving a review and for the points you raised. We very much hope you will take up the opportunity to discuss this further with us. -Employer Branding Coordinator.
5.0
Mar 15, 2021

Great Culture and People Centric Organisation

Anonymous employee
Recommend
Business Outlook

Pros

The leadership team in India and from the region are always helpful in attending to and providing support during times of urgent deliverables. The learning curve around working for various projects is something which is really motivating and enhances ones personal growth at Experian. The management is proactive to provide employees with all communications around business growth, policy upgrades and system integration plans. There are periodic sessions by business leaders to ensure domain knowledge of various verticals within Experian.

Cons

There is some unrest due to certain system changes and technical upgradations but that will be a temporary phase as it is necessary for smoother process flow going forward.

5.0
Mar 11, 2021
Recommend
Business Outlook

Pros

Experian is a solid company which provides the excitement of new-technology adoption with the stability of a global company with an inclusive, people-centered culture. I've learned a ton while working here over the past 3 years and like all my work mates.

Cons

The competition is beating at the door. Importantly Experian is taking on the tough work of adopting and developing new tech stacks and modernizing everything to remain the industry leader.

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Experian Response
5y
Thank you for taking the time to leave a review! We're glad to hear that you enjoy the benefits that we offer to our employees at Experian, and we are always open to feedback on how we can further improve. We are currently adapting for growth in a fast-moving industry; that's why we encourage a culture of continuous improvement. Thank you again for taking the time to leave your comments. -Senior HR Representative
Viewing 205 - 207 of 5,685 Reviews

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