For such a small office, there is such high turnover within the internal staff where nearly everyone leaves on bad terms. It is a family owned business so there is no HR department, which this company DESPERATELY needs. The commission structure is unstable and salary base is very low compared to other local competitors.
There is mistrust between employees and management and A LOT of drama in the office. There is no room for advancement within this company no matter how many times the family tells you there is. Employees are treated like a number that can easily be replaced. The training process, well actually lack there of, consists of being thrown into the work right away (probably because someone just got fired or quit) and if you can't keep up then you are useless to them.
As for goals of the office, well I like to call them unrealistic expectations, because that is what they are. Express is a corporation and has set goals and incentives for the franchises, while this Parsippany office sets its own goals, which are very high and in the couple years I was there the goals was never reached. They set goals without explaining HOW to accomplish them.
It is clear the current manager does not know how to run an office, for there is no leadership or support from management. Since there is no loyalty, trust or growth no matter how much the management says that there is, it’s unbelievable how they are still in business.
My advice, this is not a place to grow your career. It is good for short-term experience. However, you can also gain that at another staffing company in the same town as well. You can bust your butt every day for these people but it will never be good enough and they will end up slicing your commission structure anyway.