FARFETCH reviews

3.4

50% would recommend to a friend

(1,912 total reviews)

Bom Kim

29% approve of CEO

33% positive business outlook

FARFETCH has an employee rating of 3.4 out of 5 stars, based on 1,912 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FARFETCH employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jul 1, 2015

Stay far far away

Anonymous employee
Recommend
Business Outlook

Pros

1) Some managers do worry about whether you're happy and try to keep you motivated;

Cons

1) Compensation - Salaries are ridiculous. They will pay you miserably with the promise that raises are big and frequent. Don't fall for these lies. I had great performance reviews and got raises but the raises were pathetic. Salaries are low throughout all departments. Many people are just waiting to cash out stock options to then go find a better job. And now that the company is becoming more well known and are more people are wanting to get a job there, they are taking advantage of that to cut the salaries of new hires even further. 2) Career Path - no clear trajectory. No structure within roles. Absent managers. 3) Work environment - this is the worst part in my opinion. Many people behave like they are in kindergarten and senior managers are either clueless or simply do not care This leads to a toxic, back stabbing environment. Racist and homophobic comments are rampant. Some of these comments even come from senior managers. 4) Young and arrogant managers who have no clue about how to manage people. 5) "I'm always busy" type of culture, even if busy checking facebook. Sad old trick - by appearing busy they will be left alone and people will believe they’re doing a great job. 6) The IT team (which is based in Portugal) is slow, frustrating to work with and noncooperative. This leads to constant delays, inability to make plans and frequent technical problems. 7) Bullying behavior unfortunately can and has become a reality.

1.0
Sep 28, 2023

Toxic Culture

Anonymous employee
Recommend
Business Outlook

Pros

There's no longer anything good to say...

Cons

I worked at Farfetch for over 7 years and the changes in this company have been completely appalling over the last two years. Every company goes through turmoil at some stage but the way it's dealt with and how employees are supported and motivated during difficult times will make or break a turnaround. After a thousand or so roles have been cut, some of which that made a hugely positive impact on the company due to experience, knowledge and the kind culture they brought, the company has suffered all round. Remaining staff are overwhelmed and it's all very much a 'taking' attitude; everyone has worked to burnout over the last two years and there is no incentive to maintain working at all hours of the day. No pay rises, promotions, bonuses (Mickey Mouse shares) and not even a pat on the back for going above and beyond constantly. The 'People Team' really should be ashamed of themselves for unprofessional meetings and communications in 1:1 meetings where support has been sought. Do not work here unless you're seeking a thankless job where your company will eventually go under due to insane levels of debt, a share price that is almost at pink slip level and there is no strategy or ability to regain control.

2.0
Jan 27, 2016
Recommend
Business Outlook

Pros

- Pay Well - Beautiful new London Office - Free trips to Portugal

Cons

- Severe management issues. Farfetch has evidently struggled with rapid growth, putting people into management positions who really shouldn't be there. Thus many of the 'managers' I encountered simply couldn't manage. - Lack of Company culture. This is why I decided to leave - Farfetch think they have this great startup culture when in reality it is simply a part of the corporate machine. Coming from a true startup, I was sold this startup dream. In reality the office was dead quiet with no atmosphere, I was chastised for looking at Facebook once every 2 hours, and everyone treated one free beer on a friday like jesus himself was offering wine to the masses. - Farfetch is a tech company, not a fashion company. The majority of the people I met thought they were in the fashion world and felt they were god's gift to the world with their eclectic fashion sense. In reality this doesn't translate at all well to tech. You end up with a company of people dressing in ridiculous attire who don't have a clue about their job because they're only there for the free discount. - The old guard are in control. Joining as a new hire, there is an immediate air of "them vs. us". Of those that have been there since Farfetch was small, vs. those of us who have joined in the new wave of hires. That old guard believe they are superior in everywhere and HR & the high-uppers appeared to give them much lee-way. They would socialise in their own circles, and us new hires forced to socialise in our own circles. This certainly contributed to the lack of culture. There was no team mentality but a strict hierarchy borne through this social separation - this all created a toxic atmosphere.

avatar
FARFETCH Response
10y
Thanks for your feedback and honest opinions on Glassdoor as it allows us to see what we are doing well, and what we still need to improve on. It sounds like the office, travel and compensation have been positive but we still need to work further on management and culture. We have launched 'Learning Labs' in the last twelve months (Farfetch Learning & Development program) and plan on investing more development in our managers as we continue to grow. We are also working on bringing our 'fashion meets tech' company culture alive through our employer brand and what that means for all Farfetchers.
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