FARFETCH reviews

3.4

50% would recommend to a friend

(1,914 total reviews)

Bom Kim

29% approve of CEO

33% positive business outlook

FARFETCH has an employee rating of 3.4 out of 5 stars, based on 1,914 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FARFETCH employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Dec 18, 2019
Recommend
Business Outlook

Pros

People I work with are very friendly. Tries to have a quite modern stack.

Cons

Although they promote their career ladder, as in most companies, it's hard to grow. Completely bloated of people. It would be easier to work with half the people. Many niches are being created and instead of people work for the same objectives, these niches are starting to compete and in conflict. C levels seem lost or living on an island. Engineering clusters used to have some freedom on their stack choices. You don't have it anymore. Grew without planning or control.

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FARFETCH Response
6y
Thank you for your honest review, we appreciate your feedback and we would like to address some of your concerns. We are working hard to improve communication and transparency - we have recently introduced regular Global All Hands where the whole Executive Team are present to answer live Q&A, giving Farfetchers the chance to ask any and all questions. And we have refined our OKR (objective and key result) framework to make sure we are all working on fewer but more focused priorities. We appreciate your commitment to the Farfetch mission and we hope you'll continue to have a rewarding journey with us.
1.0
Dec 18, 2019
Recommend
Business Outlook

Pros

- Nice office - Good people working there - Meals and equipment - Technology stack

Cons

- Low salaries; - High employees turnover: I saw very unhappy people working there. This is the first place I have seen people wanting to leave the company before completing three months. And there are a lot o people that are just waiting the best opportunity to leave and a lot that already left the company. - People don't want to grow their career there: There are a lot of people who don't want to get a leadership position because they don't want to follow a toxic leadership way. And those who accept the challenge will begin to get sad because they will need to do a lot of things that they disagree, just to follow this pattern. - Micro management: Good luck in your first team. In some teams, you will need the approval of the "owner(s)" of the code to do a simple if; - Bad code review: The "owner(s)" of the code will make you refactor the name of a variable/method at least 3 times, with a more "meaningful name"; - Not clear definition of done: The Jira Cards only have a Title; - Not agile: There are teams that think that having an agile coach will not help the team in anything; - Not clear evaluation: The way they evaluate your work is not objective. Sometimes they will use a behavior as a bad thing, while other times they will say that the same behavior is required for your position. Also, they will check your Git for measure your performance but without informing you before, so no matter if you talked about something, if it is not reflected on your Git, is like you didn't do it at all. - Ignore your knowledge Your previous knowledge is nothing at Farfetch. You will need to be shaped based on the Team's way. Don't try to think too much, because they have already thought in all cases; - Doing the same thing trying to solve the same problem, expecting to have a different result: You will usually see a red pipelines during all sprint, and the solution will be just "fixing" the pipeline. - They use feedback against you: If you give a feedback, be prepared that can be used against you. - Don't try to change the team: There are a lot of people who failed in the process to change the team. Some of those with "hidden" reasons. - They use threat against you: If you make a suggestion to improve a team's process, you will be threaded with this suggestion, and you will get the blame if something goes wrong with your suggestion. Your suggestion will be a law from then, and you must be the only person responsible to make the new suggestion work. - Management will not say that they are wrong: Everything was your fault. Managers think that they are perfect. - No transparency on employees contracts: There are kind of contracts in Portugal. Also, there are hidden contracts that you will need to sign on your first day; - No transparency with salaries: There are difference between salaries, based on the same position and responsibilities. Besides, if you think the bonus as a part of your salary, think it twice. There are some hidden rules to give you a bonus; - No transparency with benefits: The stocks rules aren't clear. Some people with the same salary will get the less stocks than the others; - Bad understanding of Farfetch's values (Todos Juntos): Some managers think "Todos Juntos" as the team only. They will say that they are cleaning live and the other teams only do mistakes. - Bad understanding of Farfetch's values (Be Human): Some managers think "Be Human" is to create a "family" at Farfetch, on which everybody do every single thing together. If you don't want something like this, you are wrong. - Dismissals in Christmas/End Year period;

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FARFETCH Response
6y
Thank you for providing us with your detailed feedback and we're sorry to read about your negative experience. In our most recent engagement survey (Nov 2018) we received a happiness score of 84% - demonstrating Farfetchers overall passion, satisfaction, and connection in the workplace. We truly care about our people and try to live our values every day and we'll continue to work on improving for the future.
2.0
Dec 15, 2019
Recommend
Business Outlook

Pros

Easy work. Stacked kitchen. Nice office space. Catered lunch

Cons

Management has no idea what they are doing. You are promoted based of likeability. Hostile work environment. Terrible catered lunches, never ate them. Constant threats of disciplinary action. Horrible customers. During peak management does not care about your sanity. They think 16/hr is a sustainable income for living in Los Angeles. Over worked. Time micro managed.

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FARFETCH Response
6y
Thanks for taking the time to leave us this review. We're very sorry to hear your negative feedback and we would like to address some of your comments. All of our Managers globally receive Management Training to make sure they are equipped to lead their teams to success. We have recently launched Go Far, our new career development framework, to provide greate clarity for Farfetchers around their career paths and compensation. And finally, we truly care about our people and their well-being and we're very sorry to hear that this wasn't your experience. We'll take on board your feedback and continue to improve for the future.
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