FARFETCH reviews

3.4

50% would recommend to a friend

(1,912 total reviews)

Bom Kim

29% approve of CEO

33% positive business outlook

FARFETCH has an employee rating of 3.4 out of 5 stars, based on 1,912 company reviews on Glassdoor which indicates that most employees have a good working experience there. The FARFETCH employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologia da informação industry (3.9 stars).

Reviews by job title

2K reviews
1.0
Jul 1, 2015

Stay far far away

Anonymous employee
Recommend
Business Outlook

Pros

1) Some managers do worry about whether you're happy and try to keep you motivated;

Cons

1) Compensation - Salaries are ridiculous. They will pay you miserably with the promise that raises are big and frequent. Don't fall for these lies. I had great performance reviews and got raises but the raises were pathetic. Salaries are low throughout all departments. Many people are just waiting to cash out stock options to then go find a better job. And now that the company is becoming more well known and are more people are wanting to get a job there, they are taking advantage of that to cut the salaries of new hires even further. 2) Career Path - no clear trajectory. No structure within roles. Absent managers. 3) Work environment - this is the worst part in my opinion. Many people behave like they are in kindergarten and senior managers are either clueless or simply do not care This leads to a toxic, back stabbing environment. Racist and homophobic comments are rampant. Some of these comments even come from senior managers. 4) Young and arrogant managers who have no clue about how to manage people. 5) "I'm always busy" type of culture, even if busy checking facebook. Sad old trick - by appearing busy they will be left alone and people will believe they’re doing a great job. 6) The IT team (which is based in Portugal) is slow, frustrating to work with and noncooperative. This leads to constant delays, inability to make plans and frequent technical problems. 7) Bullying behavior unfortunately can and has become a reality.

5.0
Jun 28, 2015
Recommend
Business Outlook

Pros

This is an amazing company to be at this moment. On the development department we are working on a worldwide platform being used all over the world. It's a challenge and you know you have to be developing with the greatest techniques and with the best professionals. The environment is amazing, people are amazing and you feel you are in the perfect place to learn and evolve. You have freedom and decision power, people trust your work and the way people develop and do their work. The company culture is the best I've ever seen and an example for most companies. In a small country like Portugal this is a company so great that you feel you're working at Silicon Valley. The benefits for me should be normal worldwide and on any company, health insurance, gym, personal learning program and a lot of goodies and surprises.

Cons

The pain of growing is the downside. So many people getting in the company at this tim you don't have time to keep it up and pass the company culture and values to everyone. It's gonna be a great challenge to keep the culture company. Senior management has to grow and delegate more on other people. Growing so fast means you have to trust even more. We have problems like any other company in the world, the difference is that we want to solve them.

1.0
Dec 18, 2014

Customer representative

Anonymous employee
Recommend
Business Outlook

Pros

Low salary, compensation, no motivation to move on, without good system and equipment

Cons

good people to work with, nice environment

avatar
FARFETCH Response
10y
We wanted to update you on developments within the Customer Service Team. In the last 12months Farfetch has invested heavily in this business area with new systems, compensation & benefits enhancements and training. We have built and brought global teams together and increased our headcount by more than 50%, creating new roles and opportunities for people to grow. In 2015 we also launched a new company value - 'Amaze Customers' to show our commitment to both our customers and the Customer Service Team internally.
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Glassdoor has 2,392 FARFETCH reviews submitted anonymously by FARFETCH employees. Read employee reviews and ratings on Glassdoor to decide if FARFETCH is right for you.