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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      78% would recommend to a friend

      (19,213 total reviews)
      avatar

      Laurent Uberti

      84% approve of CEO

      71% positive business outlook

      Ratings by demographic groups

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,213 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

      Reviews by job title

      19K reviews
      1.0
      Oct 7, 2021

      Get This Job ONLY If You Are Out Of Options And Are Desperate

      Customer service representative (csr)
      Recommend
      Business Outlook

      Pros

      work from home due to Covid only

      Cons

      Everything from extremely disorganized management and coaches to pay and benefits and ridiculously high volume call center ( keep in mind you are dealing with people that have just involved in some unfortunate and frustrated auto accidents...SO think about how NICE the members can be). ..you will also be taking reports on homeowners stuff...like wind and hail property damage. There's no culture and nothing ( and you are not actually doing any adjuster jobs like they told you...you are just taking a first notice of loss over the phone and assigned it to some adjuster)...all you do is logging to some computers the sec you clocked in and take calls after calls for 8 to 12 hours until your 2 fifteen minutes break and 30 minutes lunch break. Each call can take anywhere between 15minutes to 2 hours or more unless if is a transferred call, which does not happen often. Don't get me started on the licensing tests...so not worth it $16-17 an hour and remember that you will not be doing any adjuster work...so I'm not sure why all those adjusters tests are required.

      avatar
      Foundever Response
      3y
      Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We work hard on creating a positive experience for our associates, and I understand here that we were not fully able to deliver that promise to you. We’ll definitely use your feedback to make the necessary adjustments.
      1.0
      Sep 21, 2021

      Lack of support

      Customer service agent
      Recommend
      Business Outlook

      Pros

      Pay Campaigns Benefits: medical, dental, vision Approved tuition reimbursement

      Cons

      Management does not care about individuals, only focused on results Training is subpar Attendance policy Schedule Little to no support Tuition reimbursement is for devry university only

      5.0
      Aug 20, 2021

      You get out what you put in

      Insurance agent
      Recommend
      Business Outlook

      Pros

      Great company with great benefits. The coaches have been more than helpful in my personal experience. My teammates are supportive and there is definitely room for advancement. The pay is decent for the work, with the added bonus of being able to work from home.makes work MUCH more enjoyable!

      Cons

      The upset customers, constant updating of rules/procedures, and statistical requirements for your calls are hard to reach at times, making the job a bit stressful. You get very few holidays off, and when you do, you must make up that day on one of your off days. For example, Monday you are off for the holiday, and normally you would be off Saturday and Sunday. NOPE, with Sitel, you have to work one of your off days, which would be Saturday because they are closed Sunday. Thats one of the biggest drawbacks in my opinion

      Viewing 307 - 309 of 19,213 Reviews
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      ReviewsFoundever reviews

      Glassdoor has 24,656 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.