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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      77% would recommend to a friend

      (19,180 total reviews)
      avatar

      Laurent Uberti

      83% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Aug 10, 2023

      Not the place to work in at all.

      Cs specialist
      Recommend
      Business Outlook

      Pros

      I unfortunately do not have anything good to say about former Sitel.

      Cons

      I worked here for five years, last two were the worst ones of my working life. I had an abusive manager that would refuse to treat us as colleagues. Instead we would get to the office and get pushed continuously, and not getting amy encouraging words at all. This manager had zero social skills. When confronted with feedback about this, she would ignore it. The first time this was reported to HR, I was told she was receiving a lot of pressure from her superiors, but this did not change her attitude. It got even worse. A year passed and she was still allowed to treat us poorly. I had to quit a company I genuinely liked to work in because of their incompetence to treat their agents properly. They also do not see us as people but as numbers. Unacceptable.

      1.0
      Apr 22, 2022

      DO NOT APPLY

      Customer service representative
      Recommend
      Business Outlook

      Pros

      You get your paycheck on time.

      Cons

      A toxic work environment with little ongoing training. Expected to log in 15 min before the shift to load tools. (unpaid) Expected to review emails, coach backs and the like on your own time (ie breaks, lunch) Many employees have not received their incentive pays properly. For almost 4 years I saw incentive pay on my checks only 4 times when it was supposed to be monthly. You are expected to SELL on every call even if in a nonsales role. There are NOW monthly quotas you MUST make or you get a written warning. YOU will BID for shifts based on impossible KPIs that favour long time employees. YOU will NEVER earn more than 10 cents above min wage.

      1.0
      Oct 14, 2019

      If you’re looking for a job, Go elsewhere. Steer clear from this company. NEVER AGAIN.

      Customer service representative
      Recommend
      Business Outlook

      Pros

      Equipment & paid training. That’s about it.

      Cons

      The scheduling, the fact that you have no work & life balance, they expect you to be there 24/7. No thanks. I’ll find a place that actually cares.

      avatar
      Foundever Response
      6y
      Thank you for reaching out and provide your feedback. We take this type of experience very seriously as we want to provide the best work environment for all our associates. We've sent these comments to the correct department so they can take a look at this. Josue
      Viewing 79 - 81 of 19,180 Reviews
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      ReviewsFoundever reviews

      Glassdoor has 24,614 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.