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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      77% would recommend to a friend

      (19,181 total reviews)
      avatar

      Laurent Uberti

      83% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      2.0
      Oct 5, 2017

      Hard Place to Stay At Even for W@H

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      I love the co-workers always.

      Cons

      W@H is not easy at all. The help is limited. The ratings are unheard of. The management is poor. As a tech, you should ONLY be working to fix the customer issue and not add to their bill. They expect you to resolve the issue and sale on top of it as if being a tech is not hard enough. Prior to taking the job, we were asked IF we wanted to be in Sales to ONLY respond with a rate of 0 to 10 and I didn't give a good rating because it's not what I'm good at and I go to training and find out I still have to sale. Most of the people I started with have left because they are just not fair at all. They all fail to realize that when a bad survey is given, it ain't just about no empathy. These customers are MAD. Some just don't understand or want to hear that I APOLOGIZE...I KNOW HOW FRUSTRATING THAT CAN BE stuff and then you also want to ADD TO THE BILL. Are you serious? If I were the customer, I'd be mad too because you trying to sale when I already got an issue with my service.

      2.0
      Sep 17, 2017

      There's a reason for the high turnover

      Anonymous employee
      Recommend
      Business Outlook

      Pros

      Technically easy money; you don't need any qualifications, or special skills beyond thick skin and stamina. Really friendly staff. On the surface a very fun sort of place - pool table, dressing up, free fruit etc. Good promotion prospects I think; if you're one of the few who lasts longer than a few months, you're considered an old times and ripe for promotion.

      Cons

      It's soul destroying. Within my first week of training it was clear that only the naive, the desperate or the neurotic choose to stay. The recruiters lie through their teeth to get you to sign up. Then the trainers lie through their teeth to get you not to quit. Insane micromanagement; if you take more than 60 seconds to write your notes you get a phone call to ask why. No attempt to care for workers. Horrendous shift patterns regardless of your needs or requests, no eye test vouchers despite it being a legal requirement, filthy keyboards headphones and mice that all workers have to share, cramped and noisy environment.

      avatar
      Foundever Response
      8y
      Thank you for the feedback. We would like to create comfortable and trustful environment for all our employees, so we’re sorry to hear about some of your experiences. We appreciate all feedback and we’ll continue to find ways to improve. Best regards.
      Viewing 118 - 120 of 19,181 Reviews
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      Glassdoor has 24,614 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.