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      Foundever

      Engaged Employer

      Foundever reviews

      3.9

      77% would recommend to a friend

      (19,194 total reviews)
      avatar

      Laurent Uberti

      83% approve of CEO

      71% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Career opportunities

      3.8

      Work/Life balance

      3.8

      Senior management

      3.7

      Compensation and benefits

      Foundever has an employee rating of 3.9 out of 5 stars, based on 19,194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      1.0
      Sep 5, 2024

      Worst company ever

      Customer care escalation agent
      Recommend
      Business Outlook

      Pros

      My project was Work from home

      Cons

      Their slogan in People first, but it is just a bunch of lies. They treat people like trash. They only promote friends of friends. They make you work several positions but only give you the base salary, promising that they will promote... But they never do. If you make a complaint about a supervisor it goes nowhere, even if you send a report with more than 30 pages. If you are desperate with nowhere else to work.. OK. But if you have a choice... Run as fast as you can.

      1.0
      Mar 15, 2024

      Micro managing at its best

      Customer service representative
      Recommend
      Business Outlook

      Pros

      They expect you to do 27 things in a six minute call on top of notes and a silly form that somehow tells them how many calls come in during the day. I think it’s just another thing to do. And if you’re in ACW for more than 2 minutes they will boot you offline which then turns into an unapproved absence. They also like to point out your mistakes and when you’ve finally mastered one of the 27 things you cover while on a call they’ll find something new to nit pick about. It is a very demeaning and discouraging company. I’ve worked with several better companies in remote jobs, but we were met with enthusiasm- not to just benefit the lead - but to really help the team. But not Foundever. It’s a very disappointing company. Stay away.

      Cons

      Unsupporting and rude managers Low pay Micromanagement

      1.0
      Feb 3, 2024

      Avoid if can!

      Customer service
      Recommend
      Business Outlook

      Pros

      Working from home is the only one!

      Cons

      Min wage for what’s essentially a complaints role most other jobs if this nature pay £12.50 starting, not all agents treated fairly for example some are given more late shifts which finish at 10pm than others, communication is ooor from their client take a lot of slack for changes they make but don’t tell their front line staff of customers until they start calling in! Told no one could have time off in December but again many agents given Christmas off and some middle management even boosted about having 3 weeks off! Support is poor of an evening shift when no team leaders in who get given most weekends off to! Even changing their name from Sitel as that had a bad reputation has not helped! Promoted a perk of the job was weekly pay which they advertised with the job, now taking that away and forcing everyone to have monthly pay whether they like it or not. A lot of statistics for the job and tick boxes by managers.

      Viewing 139 - 141 of 19,194 Reviews
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      Glassdoor has 24,631 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.