Pros
Overall, management does what they can to accommodate schedules and physical challenges. Clean place to work, secured building, newer equipment, paper-pen free.
Cons
Problem is that the clients rule the roost and Sitel is hard pressed to mold them into an employee-friendly employer. Last client spoiled us with bonuses, group meetings, and Starting pay is decent, but with new and numerous clients, raises are seldom and bonuses are no where in sight at this time. Training could be more realistic, not all callers are happy. Communication at this time is minimal with a paper free environment and email that can be difficult to get to. Moral is low without bonuses and incentives that are realistic. Promotions are lateral, so they become meaningless as far as getting ahead, unless the only thing one wants is to get off the phones.