Foundever reviews

3.9

77% would recommend to a friend

(19,180 total reviews)
avatar

Laurent Uberti

83% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,180 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicações industry (3.6 stars).

Reviews by job title

19K reviews
4.0
Aug 6, 2010
Recommend
Business Outlook

Pros

1. Laid back atmosphere 2. Superb focus on management training 3. Decent bonus structure 4. Wonderful co-workers! 5. Training to handle new situations and client requirements

Cons

1. Discipline is weak and inconsistent when policies are broken 2. Pay is not comparable to the responsibilities placed on you 3. Little opportunity for advancement

2.0
Aug 2, 2010
Recommend
Business Outlook

Pros

If you were in the Premium Brands department, the guidelines for out-of-warranty assistance were looser, so you had more "satisfied callers."

Cons

We were supposed to "deliver the no" and yet make sure that the customer was "completely satisfied." Imagine if your Cadillac's transmission failed at 53k, and since you bought the vehicle used the manufacturer and dealer would not help pay for the repair because the warranty ended at 50k.

3.0
Apr 13, 2010

Global BPO

Anonymous employee
Recommend
Business Outlook

Pros

Has great HMO benefits and probably highest in the market. Stable and top BPO performer in the region. Always busy.

Cons

There's poor HR management and people development plans. Lack of management supervision and numerous layoffs and resignations due to low morale.

Viewing 19126 - 19128 of 19,180 Reviews

Glassdoor has 24,614 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.